Delivery
We cover the following areas for LOCAL DELIVERY. RH3 as far as Brockham. RH4, RH5, RH6 as far as Cranleigh. GU4, GU5 as far as Wonersh, Shamley Green and Stroud Common. GU4 to Albury, Chilworth, Shalford. And also to Warnham. If you live in these areas you can register on the website and order all your shopping, pay online, sit back and wait for us to bring it to you. Normal delivery days are Monday afternoon, Wednesday afternon and Friday afternoon. We will come to you the nearest day after your order is received. If you have any special requests for delivery days or for products that you don’t see on the site, get in touch by email, text or call and we’ll do our best to get it to you.
We can deliver to anywhere in the UK, N. Ireland and EU countries. There is no delivery charge for UK mainland postcodes. Relevant delivery charges apply for deliveries to N. Ireland and EU countries.
For the UK mainland, orders placed before 12pm usually arrive in 24 hours. After 12pm, delivery can take up to 48 hours. If you have any questions or difficulty ordering please get in touch and we’ll be happy to help.
Wolvens Store Ltd shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the goods.
We will deliver the goods to the premises the purchaser specified in the order. Deliveries are arranged on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order. If we are unable to deliver your package, we will try to deliver the next day.
Goods must be inspected upon delivery and refused if any damage is found. Failure to notify Wolvens Store Ltd of any visible damage may result in claims not being accepted after the item has been signed for. Any visible damage should be identified to the delivery personnel and noted on their delivery note at the time of refusal. Damages, errors or shortages must be notified to us within 48 hours of delivery. Issues reported after this time will not be able to be changed.
It is your responsibility to ensure that you or the person you’ve nominated to receive the delivery have signed for the correct number of goods delivered.
Your statutory rights are not affected.
Returns
We hope you are happy with your purchase. However, if you are not completely satisfied, you may return it to us for a full refund, store credit or exchange. All returns must be postmarked within 7 days of the purchase date. All returned items must be in be in good condition, with all original tags and labels attached.
To return an item, please email us at info@wolvens.co.uk. The item should be packed securely returned to the following address:
Attn: Returns
Wolvens Pet Supplies
Unit3, The Old Barn, Horsham Rd
Forest Green, Surrey. RH5 5RZ
Please note, you will be responsible for ensuring the return of the product. Return shipping charges will be paid or reimbursed by us on receipt of the package.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow up to 14 days to process returns from the receipt of your item. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact the number below to arrange a refund or exchange.
Tel. 07908 422601
info@wolvens.co.uk
You have the right, to cancel your order at any time before we despatch the goods to you. Notification must be given to us by telephone or email. If given by email we must have received, read and acknowledged your email before the goods are dispatched for the cancellation to be considered effective.
Where you cancel your order, we will refund your money within 7 days of the day you cancelled your order.
The products sold on this Website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside of the UK.
As a consumer your rights are protected under the law. We’re happy to honour all of those rights, plus all those representations that are made about the goods on this website. Other than that, we exclude all other warranties (express or implied) to the extent permissible by law.
Use of the Website. We and our suppliers are the owners of the copyright, trademarks and all other intellectual property rights in the material and content of this Website.You may only use the material contained on this Website for your own personal and non-commercial use.You agree not to intentionally misuse this Website.
The Website may contain links to other websites unrelated to us. We are not responsible for the content or practices of these websites.
The copyright to this site remains with those noted at the foot of each page of the Website
Vouchers and special offers are available only during the period specified on the voucher or set out in the special offer. Goods must be both ordered and paid for before the expiry date in order to qualify for any discount or special terms allowed by the special offer or voucher. Vouchers are only applicable to purchases made online via www.wolvens.co.uk
Unless otherwise stated on the voucher or in the special offer any discounts apply only to the normal retail price of the goods.
Each voucher may only be used once. Vouchers cannot be exchanged for cash or used with any other offer or promotion. Only one voucher can be used in any one transaction.
Voucher numbers must be entered online before completing the order and discounts or other benefits will not be applied retrospectively.
Any specific terms and conditions applying to the use of a voucher or qualifications regarding any offer stated on the voucher or offer will be deemed to have been incorporated into these Terms & Conditions.
Any offers and vouchers are one per household
Other. Sometimes, there might be things that Wolvens Store Ltd can’t control that may mean we’re delayed in, or prevented from, delivering your goods. These might include things such as accidents, breakdowns, fire, flood, storm, acts of God, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as we can but as you’d expect, we can’t be responsible where this causes a delay or failure in delivering your goods. However, we will try to give you as much notice as possible.
The contract sets out everything we’ve agreed about delivery of the goods (and anything else mentioned in the Contract) and supercedes any previous agreement we might have discussed or entered in relation to the Contract. Because the Contract contains everything we’ve both agreed, neither of us relies on any other statement, representation, warranty or understanding made during the discussions leading up to the Order. As you’d expect, this won’t apply if either of us has been fraudulent.
If either of us decides not to enforce our rights (or we delay in doing so), that won’t stop us from enforcing those rights at a later stage.
This contract is just between the two of us. Accordingly, nobody else has any rights under the contracts (Rights of Third Parties) Act 1999 to enforce the terms of this contract.