Delivery

There is NO DELIVERY CHARGE on any Wolvens Product. 

All prices are inclusive of delivery

We can deliver to anywhere in the UK and Ireland and countries of the European Union. Free delivery applies to only UK postcodes

We will always try to deliver the goods within 2 working days but delivery dates and times are approximate and Wolvens store Ltd shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in Delivering the Goods.

Deliveries are arranged on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell Us about any special delivery requirements or conditions when you place your order.

We will deliver the Goods to the premises the purchaser specifies. We will not deliver the Goods to Your premises unless there is someone present to accept them. We will ask You (or whoever is at the premises) to sign a delivery note, just to say that the Goods have been received. If someone else accepts delivery and signs Our delivery note We will deem this to be acceptance from You.

If You are not at home when We deliver the Goods Our carriers will attempt one further delivery. We reserve the right to charge You for any further additional redelivery attempts.

If You do not make an attempt to reply to the delivery cards left by the couier and arrange a time for suitable time for redelivery and the goods are returned to us, there will be a redelivery charge of £15.00 to resend or £10.00 charge if redelivery not required.

Goods MUST be inspected upon delivery and refused if any damage is found. Failure to notify Wolvens Store Ltd of any visible damage may result in claims not being accepted after the item has been signed for. Any visible damage should be identified to the delivery personnel and noted on their delivery note at the time of refusal.

Damages, errors or shortages must be notified to us within 48 hours of delivery. Issues reported after this time will not be able to be changed.

It is your responsibility to ensure that you or the person you’ve nominated to receive the delivery, have signed for the correct number of goods delivered.

Your statutory rights are not affected.

7. Changes to the Order

You have the right, to cancel your contract at any time before we despatch the goods to you. Notification must be given to us by telephone or email. If given by email we must have received, read and acknowledged your email before the goods are dispatched for the cancellation to be considered effective.

Where you cancel your order, we will refund your money within 7 days of the day you cancelled your order.

8. Returns and Refunds

All refunds due for whatever reason (other than under the cancellation provisions set out in section 7 above) will be made within 30 days of delivery of the Goods.

Any deductions applicable, such as collection charges if agreed to be collected by us, will be deducted from the refund due.

Refunds will be processed on the same card used for the original transaction.

Items returned to us without our knowledge or permission will be at the buyers own expense.

If at any time you wish to return goods to us this must be done within 14 days of the date of initial purchase. Returns are done so at the buyer’s own expense. Goods must be returned in a saleable condition.

10. Liability

The products sold on this Website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside of the UK.

There are certain things that We can’t limit or exclude Our liability for (such as where We negligently cause personal injury or death) but for everything else, We will only accept liability where We have failed to do what We promised to do in the Order, We have been negligent (for instance by causing damage to Your home or physical property) or We have caused You some other type of direct loss or damage.

We can’t accept liability for any consequential loss of profit or indirect losses.

As a consumer you have many rights under the law. We’re happy to honour all of those rights, plus all those representations that are made about the goods on this website. Other than that, we exclude all other warranties (express or implied) to the extent permissible by law.

11. Use of the Website

We and our suppliers are the owners of the copyright, trademarks and all other intellectual property rights in the material and content of this Website.

You may only use the material contained on this Website for your own personal and non-commercial use.

You agree not to intentionally misuse this Website.

The Website may contain links to other websites unrelated to us. We are not responsible for the content or practices of these websites.

The copyright to this site remains with those noted at the foot of each page of the Website

12. Vouchers and special offers

· Vouchers and other special offers are available only during the period specified on the voucher or set out in the special offer. Goods must be both ordered and paid for before the expiry date in order to qualify for any discount or special terms allowed by the special offer or voucher.

Vouchers are only applicable to purchases made online via www.wolvens.co.uk

Vouchers are not applicable to items purchased through our Breeder’s Club or other bulk purchase arrangements unless they are marked to the contrary.

Unless otherwise stated on the voucher or in the special offer any discounts apply only to the normal retail price of the goods.

12.5 Each voucher may only be used once. Vouchers cannot be exchanged for cash or used with any other offer or promotion. Only one voucher can be used in any one transaction.

Voucher numbers must be entered online before completing the order and discounts or other benefits will not be applied retrospectively.

Any specific terms and conditions applying to the use of a voucher or qualifications regarding any offer stated on the voucher or offer will be deemed to have been incorporated into these Terms & Conditions.

Any offers and vouchers are one per household

13. Other

Sometimes, there might be things that Wolvens Store Ltd can’t control that may mean we’re delayed in, or prevented from, delivering your goods. These might include things such as accidents, breakdowns, fire, flood, storm, acts of God, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as we can but as you’d expect, we can’t be responsible where this causes a delay or failure in delivering your goods. However, we will try to give you as much notice as possible.

The contract sets out everything we’ve agreed about delivery of the goods (and anything else mentioned in the Contract) and supercedes any previous agreement we might have discussed or entered in relation to the Contract. Because the Contract contains everything we’ve both agreed, neither of us relies on any other statement, representation, warranty or understanding made during the discussions leading up to the Order. As you’d expect, this won’t apply if either of us has been fraudulent.

If either of us decides not to enforce our rights (or we delay in doing so), that won’t stop us from enforcing those rights at a later stage.

This contract is just between the two of us. Accordingly, nobody else has any rights under the contracts (Rights of Third Parties) Act 1999 to enforce the terms of this contract.

If either of us wants to change any part of the contract, then we’ll have to ask the other one and note down any agreed change in writing.

This contract is covered by English law. In the event of any court action relating to the contract, we have both agreed that this should take place in the English Courts.